Policies

Making Reservations

Call our North America Toll Free Line at 1-866-330-RAFT (7238), UK Freephone 0800 520 0904, International 1-403-263-RAFT (7238), in Banff 763-2007

Payment

Full payment is required at the time of booking.  We accept Visa and Mastercard or will accept cash or travellers cheques at the Banff Rafting Centre (215 Banff Avenue-Sundance Mall).  No additional charges are applicable after full payment is made; all rafting equipment is included.

Group Bookings

All group bookings must be fully paid in advance by credit card, a 25% non-refundable deposit is required to confirm bookings.  Full payment is required 30 days days prior to trip date.

Confirmation

After your payment is confirmed you will receive a confirmation number which will also be sent to you by email with your receipt.  Your booking is valid only for the trip and date booked.

Cancellation by Guests

Sometimes your plans may change or unavoidable situations arise that necessitate having to cancel or change your trip plans... we understand that. We provide you with a generous 48 hour cancellation policy for individual bookings, and 7 days for groups of 9 or more, group deposits are non refundable.  Please note that our trips depart rain or shine.

However, please understand that once your trip is booked we reserve your space, assign staff and resources to ensure your trip runs smoothly. Since few of these costs are recoverable at the last minute, cancellations inside of 48 hours (7 days for groups of 9 or more) of your scheduled trip departure are non-refundable and you will be fully charged.

Cancellation by Chinook Rafting

Although we rarely cancel due to lack of participation, trips are subject to a minimum of 12 guests. Chinook River Sports and its agents reserve the right to cancel any trips due to adverse water, weather and related conditions or insufficient bookings; a full refund will be made available in this event.

If we do have to cancel we will do everything in our power to offer a comparable substitution, and we will contact you to offer a solution, at that time you can either cancel with a full refund, or you can choose the solution that we have offered.

Chinook River Sports acts as a booking agent for numerous other highly qualified rafting companies in addition to providing its own rafting services. We are your "One Stop Rafting Connection".

Liability
Although we take every precaution to ensure that you have a safe and fun trip, white water rafting does have inherent risks.

A release form/waiver must be signed prior to the trip and is a condition of participation.

Minors, under the age of 18 in Alberta , 19 in British Columbia , must have an adult or guardian sign for them. All minors must be accompanied by an adult.